HP 香港退回 TouchPad 差價，但未有表明將發售特價版（更新）

就近日於美國公佈有關 HP TouchPad 的停產及價格調整的消息所引起的迴響，HP 香港將作出以下相對應的安排。

凡於早前在香港購買 HP TouchPad 的客戶可於即日至2011 年9月16日〔下午5:00或之前〕致電︰800-93-8833，辦理退款登記手續。

有關客戶可選以下其中一項安排︰

1) 放棄保留所購買的 HP TouchPad，並要求全數退款。

• 客戶必須於電話登記後，應要求出示 HP TouchPad 購買發票正本。相關發票一經確認後，即可進一步安排退回所購買的 HP TouchPad及領取退回款項事宜。

• 客戶需於指定日期前，到登記時所指定的客戶服務中心，領取相關退款的支票時，一併退回所購買的 HP TouchPad 及盒內所有配件予該客戶服務中心。若發現所退回的 HP TouchPad 機身有任何損壞或欠缺任何盒內配件，HP 香港有權拒絕辦理全數退款要求。

2) 保留所選購的HP TouchPad，而 HP 香港將以下調整後價格及首日定價，退回兩者之間的差價予相關客戶。

• 客戶必須於電話登記後，應要求出示HP TouchPad 購買發票正本。相關發票一經確認後，即可進一步安排退回差價款項事宜。

• HP 香港會因應客戶所購買的 HP TouchPad 版本，就以下首日定價及調整後價格，以支票形式退回兩者之間的差額予相關客戶。
- 首日定價︰16GB – HK$3,180 / 32GB – HK$3,980
- 調整後價格︰16GB – HK$780 / 32GB – HK$1,170
- 兩者差價︰16GB – HK$2,400 / 32GB – HK$2,810

• 客戶需於指定日期前，到登記時所指定的客戶服務中心，領取相關差額退款的支票時，一併出示所購買的HP TouchPad 及相關購買發票正本。若客戶未能出示其中一項以作為購買證明，HP 香港有權拒絕辦理退款要求。

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Regarding recent announcement about the discontinuance of HP TouchPad and the price adjustment in the US, HP Hong Kong will respond to that with the following arrangement.

HP Hong Kong will offer refund to the customers who purchased the HP TouchPad in Hong Kong before. The customer cancall 800-93-8833 to register for the refund from now to 16 September 2011 (on or before 5:00pm).

Affected customers can choose either option below:

1) Return the HP TouchPad purchased and get full refund.

• Customers will be requested to provide the original copy of the purchase invoice after the completion of registration by phone. Once the purchase invoice has been verified, the return of HP TouchPad purchased and redemption of the refund will be proceeded accordingly.

• Customers are required to redeem the cheque for refund and return the HP TouchPad purchased at the designated service center during specific period which is confirmed by the customers during the registration. The customers need to return the HP TouchPad purchased with all accessories included in the original package to the service center. If any physical damage on the HP TouchPad returned or missing accessories is found, HP Hong Kong has the right to reject the full refund request.

2) Keep the HP TouchPad purchased and get a credit for the price difference.

• Customers will be requested to provide the original copy of the purchase invoice after the completion of registration by phone. Once the purchase invoice has been verified, the credit of the price difference will be proceeded accordingly.

• HP Hong Kong will offer the credit for the price difference between the first-launch price and the adjusted price based on the version of HP TouchPad purchased by the customers. The credit refund will be offered by a cheque.

- First-launch price: 16GB – HK$3,180 / 32GB – HK$3,980
- Adjusted price: 16GB – HK$780 / 32GB – HK$1,170
- Price difference: 16GB – HK$2,400 / 32GB – HK$2,810

• Customers are required to redeem the cheque of refund at the designated service center during specific period which is confirmed by the customers during the registration. The customers are required to present the HP TouchPad purchased and original copy of the purchase invoice as the purchase supporting items. If the customers fail to present either purchase support items at the point of cheque redemption, HP Hong Kong has the right to reject the refund request.